"Do you require deposits for appointments?"
We do not require deposits for appointments. However, we do ask all clients to have a valid credit card on file. This helps us ensure the reservation of your appointment and provides a convenient method for any potential charges related to cancellations or other policy-related matters. Rest assured, we prioritize transparency and will communicate any applicable charges in advance.
How long do I have to cancel or reschedule my appointment?
We kindly ask that you notify us a minimum of 24 hours in advance when cancelling or rescheduling an appointment. This allows us the opportunity to fill the appointment slot, and it ensures that clients on our waiting list have the opportunity to receive services. Please understand that when appointments are canceled without sufficient notice, it impacts our scheduling and the availability of services for other clients.
In the event of a cancellation within the 24-hour window, we reserve the right to charge 50% of the scheduled service to the credit card on file. We appreciate your understanding and cooperation in helping us maintain an efficient and accommodating appointment schedule.
Is a haircut included in my color appointment?
A haircut is included as part of your color appointment with us. There’s no need to schedule a separate haircut appointment; it’s all included in the service you’ve booked. If you have any further questions or specific preferences, please feel free to let us know, and we’ll be happy to assist you.
Do you offer gift certificates?
Yes, we do offer gift certificates! They make for a wonderful and thoughtful gift for your friends, family, or loved ones. Our gift certificates are available for purchase, and they can be redeemed for any of our services.
Do you accept walk-ins?
What does it mean when it says “pricing is based on level of stylist?
This refers to our tiered pricing structure that reflects the experience, education, and training of our stylists. We have a level system in place to acknowledge the varying expertise and skill levels within our team.
Stylists at different levels have different levels of experience, training, and expertise. This system allows us to provide a range of pricing options to accommodate various preferences and budgets. However, it’s important to note that all of our stylists, regardless of their level, are highly capable and committed to delivering excellent service.