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POLICIES

★ COVID-19 Policy:

 

All clients and stylists are required to wear a mask. If you do not have a mask, we have disposable masks available. Upon arrival at the salon parking lot, please call the front desk to “Check-In.” Our front desk team will let your stylist know of your arrival and call you to come in when he/she is ready for you. All clients are required to wash their hands and have their temperature taken when entering the salon.

To do our part, we will be sanitizing and disinfecting all surfaces, tools, capes, chairs, sinks, etc. after every client; we will be washing our hands between every service, and cleaning bathroom surfaces, lobby furniture, and door handles often. With this being said, please be patient with us. Additional cleaning requires more time. If we are running behind, please know we are doing our part by trying to keep our environment safe.

If you have visible symptoms of an illness, we ask that you let us know as soon as possible so we can reschedule your appointment. This is for your well being as well as the health of our stylists and receptionists.

 

★ No-Show and Cancellation Policy:

 

We kindly ask that you notify us a minimum of 24 hours when canceling an appointment. Please understand that when you forget to call or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment slot, and clients on our waiting list miss the opportunity to receive services. We understand that circumstances arise that may prohibit a client from honoring their appointments, therefore this policy does not apply until a client has failed to give at least 24 hours notice for two appointments in a row or has no-showed to one appointment. If the appointment is canceled after the 24 hour period, a deposit of 50% of your total service will be required before we are able to rebook your appointment. Please note that this deposit is not an additional charge. The deposit amount will be applied to your services at your next appointment. However, if you do not keep your appointment, the deposit is nonrefundable. We will always inform a client before charging any amount to his or her card.

 

★ Refund Policy:

 

If you are not completely satisfied with a product, we will happily exchange it for another product. We strive to provide top tier customer service. We will happily adjust any service within TWO WEEKS of the appointment. There are no refunds on any service unless determined necessary by management. If management determines a refund is warranted, refunds will be in the form of salon credit or a salon gift card.

 

★ Gratuity:

 

Gratuity to a stylist is accepted in cash or a personal check made to the stylist. Unfortunately, we do not accept tip on card.

 

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