★ No-Show and Cancellation Policy:

Tonique’s Trilogy requires a valid credit card to book all services. We kindly ask you notify us a minimum of 24 hours when cancelling an appointment. Please understand that when you forget to call or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment slot, and clients on our waiting list miss the opportunity to receive services.

When an appointment is no-showed/ cancelled within 24 hours, we reserve the right to charge a fee of 50% of the scheduled service.

As a courtesy, we send out email confirmations 4 days prior to the appointment, text confirmations 2 days prior to the appointment, and a reminder text 1 day prior to the appointment. If you are not receiving these confirmations or would like to receive them, please let us know.

Thank you for your understanding.

★ Refund Policy:

If you are not completely satisfied with a product, we will happily exchange it for another product. We strive to provide top tier customer service. We will happily adjust any service within TWO WEEKS of the appointment. There are no refunds on any service unless determined necessary by management. If management determines a refund is warranted, refunds will be in the form of salon credit or a salon gift card.

★ Gratuity:

Gratuity to a stylist is accepted in cash or a personal check made to the stylist. Unfortunately, we do not accept tip on card.