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POLICIES

 

★ COVID-19 Policy:

 

Masks are now optional for our clients and stylists. We have disposable masks available. 

To do our part, we will be sanitizing and disinfecting all surfaces, tools, capes, chairs, sinks, etc. after every client; we will be washing our hands between every service, and cleaning bathroom surfaces, lobby furniture, and door handles often. With this being said, please be patient with us. Additional cleaning requires more time. If we are running behind, please know we are doing our part by trying to keep our environment safe.

If you have visible symptoms of an illness, we ask that you let us know as soon as possible so we can reschedule your appointment. This is for your well being as well as the health of our stylists and receptionists.

 

★ No-Show and Cancellation Policy:

 

Tonique’s Trilogy requires a valid credit card to book color services, lash services, extension services, and chemical services. We kindly ask you notify us a minimum of 24 hours when cancelling an appointment. Please understand that when you forget to call or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment slot, and clients on our waiting list miss the opportunity to receive services.

When an appointment is no-showed/ cancelled within 24 hours, we reserve the right to charge a fee of 50% of the scheduled service.

As a courtesy, we send out email confirmations 4 days prior to the appointment, text confirmations 2 days prior to the appointment, and a reminder text 1 day prior to the appointment. If you are not receiving these confirmations or would like to receive them, please let us know.

Thank you for your understanding.

 

★ Refund Policy:

 

If you are not completely satisfied with a product, we will happily exchange it for another product. We strive to provide top tier customer service. We will happily adjust any service within TWO WEEKS of the appointment. There are no refunds on any service unless determined necessary by management. If management determines a refund is warranted, refunds will be in the form of salon credit or a salon gift card.

 

★ Gratuity:

 

Gratuity to a stylist is accepted in cash or a personal check made to the stylist. Unfortunately, we do not accept tip on card.

 

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